Apexloop

Effective from: 16 April 2025

This web application Apexloop (hereinafter "Service") is operated by Qerbia Solutions s.r.o., with registered office at Nerudova 857/22, Pražské Předměstí, 500 02 Hradec Králové, Czech Republic, company identification number 174 38 969, registered in the Commercial Register maintained by the Regional Court in Hradec Králové, Section C, Insert 49903 (hereinafter "Provider").

By using the Service, you agree to the terms and conditions set out below.

1. Subject of the service

Apexloop is an online tool for team collaboration, task management, document management and data management. The Service is accessible via an internet browser at www.apexloop.io. Our service is intended exclusively for businesses.

2. Ordering the service

  1. We provide the Service to businesses. If you are an individual, by agreeing to these terms you confirm that you are using the service for your business, not as a consumer.
  2. We will provide the Service to you on the basis of your order.
  3. The contract is formed upon order confirmation or service activation. We reserve the right to refuse an order.
  4. When registering and ordering, provide accurate information and update it if it changes. We will rely on the information you provide.
  5. To use the Service, you must create a user account. Users must provide accurate and up-to-date information. An account is non-transferable and the user is responsible for its security.
  6. If it is unclear who ordered the service, we will treat the business from whose account the service was paid as the contracting party.

3. Scope of service use

  1. Everyone can try the service for free during a trial period. During or after the trial, you may switch to a paid plan — otherwise the service will end.
  2. The scope of the service depends on the chosen plan.
  3. Plans can be changed. Switching to a lower plan may result in data loss.
  4. The service can be used for the duration of the prepaid plan. After it expires, the service ends.
  5. We may modify service features without notice, particularly for development purposes.
  6. We assign new features to plans at our own discretion, without any legal entitlement.
  7. If we introduce charges for certain features or change pricing, we will inform you. If you disagree, you may terminate the service at the end of the prepaid period.
  8. We grant you a non-exclusive, time-limited and non-transferable licence to use the Service — only for the period during which you have paid for the Service and only to the extent necessary for its proper use.
  9. Licences are bound to specific individuals — each user must have their own valid licence ("seat"). Sharing one licence between multiple people or simultaneous login of multiple people under one account is prohibited.
  10. Using the Service without the corresponding number of licences is a material breach of contract. In such a case, we are entitled to immediately restrict or terminate the Service without any compensation, even without prior notice.

4. User rights and obligations

  • Users may not misuse the Service for illegal activities.
  • Users are responsible for the content they upload to the Service.
  • Users may not disrupt the Service or attempt to circumvent its security.
  • Users may not, without our consent, access the Service via any automated tools (bots and other programs and tools) outside the normal use via the dedicated API.
  • Each user must have their own account and licence; sharing an account or licence is prohibited.

5. Provider rights and obligations

  • The Provider endeavours to ensure continuous and secure operation of the Service but is not liable for its temporary unavailability.
  • The Provider has the right to modify or discontinue the Service, or to change these terms. Users will be informed of changes.

6. Payment terms

  1. The price of the service depends on the chosen plan — see the overview here.
  2. The price list valid at the time of ordering or service renewal applies.
  3. Payment can only be made by card online.
  4. The Service is available only after payment has been received by us.
  5. For each payment, we will issue a confirmation and send it to the email address on the order.
  6. We are not VAT payers.
  7. The Service is paid via recurring payments:
    • After the first payment, we will ask you to authorise automatic charges.
    • Subsequent payments repeat every 30 days, without any further action required.
    • Recurring payments can be cancelled at any time by email or in your account — we will confirm and no further payments will be taken.
    • Payments automatically stop when your card expires.
    • A new authorisation is required to resume payments.
    • If a payment occurs in error after cancellation, please contact us — we will resolve it immediately.
    • We will inform you by email of any changes.
  • Online payments are processed for us by the Comgate payment gateway. The service provider, Comgate a.s., is a licensed Payment Institution operating under the supervision of the Czech National Bank. Payments made through the gateway are fully secured and all information is encrypted. Further information and contacts at www.comgate.cz.

7. Service termination

  1. You may stop using the Service at any time by deleting your account in the interface. Upon terminating a prepaid service, no refund of the amount paid is due.
  2. If a payment is overdue by more than 14 days, we may restrict or cancel the account without notice.
  3. We may immediately restrict or terminate the Service without compensation if:
    • you use it unlawfully or contrary to good morals,
    • you violate the rights of third parties or our terms,
    • you violate laws,
    • you use the Service without a valid licence or without the corresponding number of licences for all users (each user must have their own licence).
  4. Termination does not affect your obligation to pay for the service already provided, nor your liability for any damage caused.
  5. For serious reasons (e.g. service discontinuation), we may fully terminate the service with one month's notice and email notification.
  6. After account deletion, we will keep your content in backup for 1 year, without any legal obligation. If you do not return, data will then be deleted unless otherwise agreed.
  7. In case of inactivity without account deletion, data will be deleted 1 year after the last login.

8. Data protection

By using the Service, the user enters into a relationship with the Provider under the Privacy Policy available at link to policy.

9. Intellectual property

The Service and all its content (except user content) is protected by copyright. Users may not distribute, copy or modify content without the Provider's consent.

10. Liability for damages

  1. You bear full responsibility for uploaded content. We are not liable, for example, if:
    • you do not have the right to upload the content or you make it accessible without authorisation,
    • the uploaded content infringes the rights of third parties,
    • the uploaded content violates the law or good morals.
  2. The website, application and client account may not be available continuously (maintenance, outages, third-party interventions). We are not liable for damages from downtime, but we address them promptly. If we cause an outage lasting more than 24 hours, we will provide a proportional discount — we do not provide further compensation.
  3. We will inform you of major planned outages in the user account.
  4. The service also depends on third-party services and equipment; we are not liable for their failures. We recommend using up-to-date systems and browsers.
  5. If you grant third parties access to your account, we are not responsible for any misuse, modification or deletion of data. Protect your data.
  6. We back up data, but we also recommend making your own backups.
  7. If you cause us damage by violating these terms, you undertake to compensate for it and cooperate in minimising it — including non-financial harm.

11. Liability for defects

  1. If the service you have paid for does not meet the agreed terms, you may make a complaint in accordance with the law. For remediable defects you are entitled to repair or a discount; for non-remediable defects to a proportional discount.
  2. Send complaints to info@apexloop.io.
  3. State the description of the defect, which account it relates to and how you would like the complaint resolved.
  4. During outages, active cooperation is required — responding to messages, providing necessary information and access within 2 days at the latest.
  5. We are not liable for problems arising on your side, e.g. due to incorrect intervention, third-party services, attacks, internet outages, faulty equipment or outdated software.

12. Final provisions

  1. We provide the Service online and will communicate the same way. Where the law requires written form, we treat email as equivalent. Delivery occurs when a message is sent to your email address on file, unless otherwise agreed.
  2. For the provision of the service, we process your personal data as well as data for which you act as controller. These terms therefore also include the data processing agreement available at link to agreement.
  3. We may modify the Service at any time without prior notice, even during the term of the contract. If a change requires adjustment on your side, it must be made to maintain functionality.
  4. We may update these terms, particularly due to changes in laws or Apexloop service features. We will inform you of material changes by email at least one month in advance. If you do not object within the month, the new terms apply. Upon disagreement, the service will end after the prepaid period, without this affecting earlier obligations.
  5. These terms are governed by Czech law. All disputes will be resolved by the competent courts at the Provider's registered office.
  6. The contract can be concluded in Czech or English; in case of discrepancies, the Czech version prevails.
  7. Without our consent, no rights or claims against us may be assigned to a third party.